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Frequently Asked Questions
How quickly can you start?
Most families get their free in-home visit within 24–48 hours, and care can start the very next day (or sooner in urgent cases). We move fast to match the right caregiver based on your loved one’s needs, language, culture, and routine.
Do you accept government funding?
What kind of care do you actually provide?
We provide in-home companionship and support to help seniors age safely and happily at home. This includes:
- Companionship and conversation
- Light housekeeping, deep clean, laundry, and meal preparation
- Gentle Foot Care Spa in-home/Chiropody
- Physiotherapy /Massage/
- Grocery shopping, errands, and transportation assistance
- appointment escorting
- Hygiene/grooming reminders and stand-by assistance
- Gentle activities like walks, reading, or hobbies
Do you specialize in dementia & Alzheimer's care?
Yes — we have strong experience and training in supporting seniors with dementia and Alzheimer’s. Our founder has personal caregiving experience (including with late mother-in-law with Alzheimer’s), U-First!® training from the Alzheimer Society, and team members skilled in gentle, patient approaches. We match caregivers who understand routines, redirection techniques, safety, and creating calm environments to reduce agitation and support dignity.
What if my loved one gets agitated or refuses care?
Our caregivers are trained to handle agitation with patience, empathy, and proven techniques (e.g., redirection, validation, routine consistency). We start with a free in-home visit to observe behaviors and tailor the approach. If refusal persists, we adjust the plan (e.g., shorter visits, different caregiver match) and communicate openly with the family. Safety always comes first — we never force care.
Will my loved one always have the same caregiver?
What qualifications do your caregivers have?
All caregivers are fully vetted, bonded, and insured. Our team includes:
- 5 vetted personal support staff + 5 PSWs
- Background checks, references, and interviews
- Training in senior care, dementia support (e.g., U-First!®), and safe companionship
- Many have PSW certification, first aid/CPR, and years of experience
- Registered Massage Therapists
- Professional Foot Care
- UFirst Certified from Alzheimer’s Society/ Dementia Foundation
- Hearing Services upon request with our in house professionals.